The Lance J. Technoweb

I suddenly have a client that has been having a lot of problems with their Airport Extreme v5 (A1408) router on Comcast, and I aim to get to the bottom of it.   I was remote, my client was pulling the strings.  So I couldn't do a whole ton of diagnostics.  The goal was to get back and running as soon as possible. On the Apple Airport Extreme, "Green means Good".  Until Now. Usually, a solid green LED on the Airport series means that everything is A-OK.  But despite the green,  the Extreme didn't seem to be broadcasting its WiFi SSIDs, and the Extreme didn't seem to be talking to the modem.  It was all very sad.  In fact, both the WiFi and Ethernet of the router were non-functional. A hard (power) restart of the modem and router, connectivity came back and would work perfectly well for 5 to 60 minutes, and then the router would "disappear" again.  The router's LED and the modem lights claimed that everything was A-OK, but the lack of visible...

Today I found a report by the FCC that talks about Internet performance of the most popular US providers.  It is clear that a lot of people are having major issues with Comcast. Here's a clip of the FCC's chart that highlights upload performance by the major providers.  The FCC chart shows that Comcast / Xfinity has some of the WORST performance in the industry: See where Comcast is?  It's in the toilet, and it is not improving.  In some countries Comcast's upload rate would not even be called broadband. Although Cox looks nearly as bad on this chart, in reality Cox's faster upload performance is from 2 times faster up to 100 times faster that Comcast! Comcast and its marketing team loves to ignore the importance of upload speed.  Do you take photos?  Do you use Zoom or Skype or Google Hangouts for school or work?  How about Dropbox or Microsoft Exchange?  Do you use your smartphone on the Internet?   If so, then upload performance is CRITICA...